Product IT Software & Hardware

    FAQ

    (Frequently Asked Questions)

    • 1.

      What is INTERACTIVE?

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      INTERACTIVE GROUP is a company that provides business integration solutions ranging from Attendance Machines, Security Systems, POS Cashier Equipment, and various types of Software. For more information about our products, you can visit our Product page.

    • 2.

      What types of payments are approved for online transactions?

      View Answers  

      Payments that we approve for online transactions via this website are using Bank Transfer via Debit Card and Credit Card Payment.

    • 3.

      What types of delivery are available?

      View Answers  

      We provide deliveries to areas outside Surabaya using courier or expedition services such as JNE, JNT, Tiki, Widas, Herona, Mandiri, Indah Logistik, etc. Delivery using a courier or expedition service will be subject to costs and estimates of goods as determined by the location of the receiving address.

    • 4.

      Is there free shipping?

      View Answers  

      Yes, free or free shipping is delivery to addresses within the city of Surabaya.

    • 5.

      Is there a guarantee?

      View Answers  

      We provide a guarantee for certain types of products with different terms and conditions for each product.

    • 6.

      Can a refund be made?

      View Answers  

      We do not provide refunds or refunds.

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